Lottopia CIC

Play. Win. GIVE.

1. Introduction

We take all complaints seriously at Lottopia CIC.

We aim to deal with any concerns quickly, fairly, and transparently. This Complaints Procedure sets out how you can raise an issue with us and how we will handle it.

2. How to Make a Complaint

If you have a complaint about our service, the draw process, or any aspect of Lottopia, you can contact us in the following ways:

Please provide as much detail as possible to help us investigate your complaint quickly.

3. What Happens Next

Once we receive your complaint, we will:

  • Acknowledge your complaint within 2 working days.
  • Investigate the issue thoroughly.
  • Aim to resolve your complaint within 10 working days.
  • Provide a written response explaining the outcome.

If we need longer to investigate fully, we will keep you informed.

4. Escalation

If you are not satisfied with our response, you may contact the Gambling Commission for further advice:

Website: https://www.gamblingcommission.gov.uk/

Note: The Gambling Commission does not investigate individual complaints but provides guidance and support for gambling-related issues.